Senior IT Support Analyst

Salary: £25,000 - £35,000

We are working with an IT consultancy based in Syston, Leicester who provide outsourced managed IT services to clients nationwide and they currently have a vacancy for an Senior IT Support Analyst.

Their services support start-ups to large institutions by allowing them to put their IT systems in the hands of trusted experts. As well as this our client provides security solutions including Cyber Security and Policies, support on Data Protection surrounding IT systems, Cloud Solutions and Professional IT consultancy to suit their customers individual needs.

We are looking for someone who not only ‘knows their stuff’ but who is committed to helping businesses create value and optimise their performance through technology. For the right person, this could progress to an IT consultant position within the organisation.

The day to day will include supporting the helpdesk by providing efficient and effective 2nd and 3rd line support services to all clients. Specifically, diagnosing and resolving Cloud (IaaS and SaaS), infrastructure, network, security and hardware issues on Windows Servers, Windows PC’s Laptops etc.

You will also be required to assist senior managers with larger projects, as well as setting-up, managing and delivering small IT projects within tight deadlines, reporting to both clients and senior managers. In addition, you will assist with the development of systems, processes and infrastructure at the Company to ensure continuous improvement and efficiencies.

We are looking for someone who has at least 3 years’ experience in a similar role, who is customer service-orientated and proactive in anticipating and resolving problems while maximising efficient use of computing resources.

You will be technically adept in:

  • Windows Server including Hyper-V and Windows 10 Administration
  • Active Directory and Group Policy
  • Azure AD account configuration and administration
  • Microsoft 365 end user support including Office, Exchange Online, OneDrive, Sharepoint and Teams
  • Microsoft Endpoint Manager/Intune
  • Networking – understanding of routing on LANs and WANs, as well as Remote Access
    Firewalls (ideally SonicWall)
  • Microsoft Intune / Enterprise Mobility & Security
  • Mobile Device Management
  • Backups
  • Antivirus Solutions
  • Citrix and VMware Horizon VDI
  • Configuring VPN access for remote workers
  • Hardware support of Servers, Windows PC’s, laptops in conjunction with manufacturer support.
  • Power BI
  • SQL and Admin and Report writing


Excellent verbal and written communication will be critical for this role, as well as the ability to build and maintain relationships with both internal and external stakeholders. Finally, you will have a passion for all things IT and be a real ‘team player’ as you will be part of a small but dedicated and experienced technical team.

If this sounds like you, then we would like to hear from you. Please apply below, attaching your CV to this portal.

No agencies please.

n.b. We reserve the right to close the advert earlier than the planned date where the number of responses exceed the proportionate amount expected for the role.