We are working with an IT consultancy based in Syston, Leicester who provide outsourced managed IT services to clients nationwide.
Their services support start-ups to large institutions by allowing them to put their IT systems in the hands of trusted experts. As well as this our client provides security solutions including Cyber Security and Policies, support on Data Protection surrounding IT systems, Cloud Solutions and Professional IT consultancy to suit their customers individual needs.
They currently have a vacancy for an IT technician who will support the customers with first line queries on IT systems, finding solutions and resolving problems. The role will include manning a helpdesk giving telephone support, setting up equipment in the office or on site with clients, supporting client’s needs.
They are looking for someone who has at least 2 years’ experience of the following:
- Windows Server and Windows 10 Administration
- Active Directory and Group Policy
- Azure AD account configuration and administration
- Microsoft 365 end user support including Office, Exchange Online, OneDrive, Sharepoint and Teams
- Microsoft Endpoint Manager/Intune
- Antivirus Solutions
- Citrix and VMware Horizon VDI
- Configuring VPN access for remote workers
- Hardware support of Servers, Windows PC’s, laptops in conjunction with manufacturer support.
The successful applicant will act as the point of contact for all computer and system-related concerns from clients or other employees, ensure customer’s systems are adequately monitored via established Remote Management and Monitoring tools, and ensure any detected alerts are investigated to resolution. They will provide 1st line troubleshooting, and co-ordinate escalation of unresolved items to 2nd/3rd line internal teams or third-party suppliers as required. They will also assist with creating internal and external training materials for usage and troubleshooting issues.
There will be a need to maintain a working log of activity and communication within the Helpdesk ticketing system, ensuring it is up-to-date and accurate, maintain customer documentation, support the end-users using multiple communication skills and tools and assist the wider teams to resolve technical issues and provide on-point support.
The successful applicant will be joining a small but dedicated and experienced technical team, and will therefore have ample opportunity to train, shadow, and have involvement in tasks and projects over and above first line activities, enabling the right person to grow quickly within their role and beyond.
If you are an excellent communicator, happy to muck in to get the job done and have a passion for all things IT, then we would like to hear from you. Please apply below, attaching your CV to this portal.
No agencies please.
n.b. We reserve the right to close the advert earlier than the planned date where the number of responses exceed the proportionate amount expected for the role.