Informal Resolution & Mediation – Webinar

Informal Resolution & Mediation – Webinar - Centric HR

Our next Bite-Size People Management Programme for Line Managers Webinar takes place on Wednesday 22nd November at 10am and focusses on Informal Resolution & Mediation. The webinar is available for just £24.99 plus VAT.

November’s training session is designed to equip participants with the knowledge and skills required to effectively resolve disputes and conflicts in a non-adversarial and constructive manner.

Suitable for a supervisors, line managers and business owners, it provides an overview in conflict resolution and mediation techniques.

This bitesize training will:

  • Differentiate between informal resolution and mediation processes and the benefits
  • Talk about basic conflict resolution strategies and techniques
  • Discuss when it may be appropriate for mediation to be used
  • Describe the stages of the mediation process
  • Explore the importance of maintaining neutrality and impartiality as a mediator
  • Managing difficult parties
  • The importance of written agreements
  • When mediation breaks down…what next?


Our aim is to give you the confidence to become a competent line manager who is aware of the law and the positives and pitfalls associated with managing people and when you may require specialist help.

You can book your place/s on this webinar here via Eventbrite or call us on 03333 660 567.

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Picture of Sandra Berns

Sandra Berns

Centric HR was founded by Sandra Berns, a confident and versatile Human Resources and Organisational Development Practitioner with 25 years demonstrable experience and a Fellow of the CIPD. Sandra has both Operational and Strategic HR expertise across Public and Private sectors and has assisted senior teams in meeting challenging workforce objectives in many corporate environments.