Through our experience of working with the NHS, General Practioners and Primary Care Networks we have an excellent understanding of the healthcare industry and therefore can provide qualified HR services which recognise the specialist needs of this industry.
Understanding your environment

We have worked closely within the healthcare industry and understand the pressures and risk involved something which a regular HR consultancy would not have experience of or would take into consideration. Whilst our full range of HR services are offered, these are tailored to healthcare providers exact needs and requirements for more specific HR medical services.

Standard HR retainer packages

Our range of retainer packages have been designed to provide GP Practices and Primary Care Networks of varying size and complexity with peace of mind on day-to-day people management issues that arise – enabling you to concentrate on running your clinical provision, looking after patients and ensuring quality of care. We’ve been able to help countless practices with our GP human resources knowledge.

Retainer packages are a fixed price agreement (payment options for monthly or annual subscriptions), reflecting the number of employees you have. This provision includes advice for both employees and GPs. The retained package allows you to control your budget whilst accessing expert advice without worrying about the cost every time you pick up the phone. This enables our customers to be more pro-active in the management of their staff as well as providing them with the confidence to tackle difficult HR issues quickly and effectively.

We are pragmatic in our approach and work hard to get to know you and your organisation, so the advice you get is
bespoke to your needs and your clinical provision builds a reputation of being an ‘Employer of Choice’. Where we can, we take a coaching approach to ensure we support the development of Line Managers in people management matters.

All packages include a free introductory face-to-face or virtual meeting for up to 2 hours to discuss your practice and people issues. We review your contracts of employment and HR policies to ensure they are compliant with legislation and best practice for your sector and practice type.

All HR Healthcare and HR Medical Service Packages provide the following:

Telephone expert HR support normal office hours 8.30 – 6.00

24/7 emergency cover – support outside of the office hours for emergencies

HR Health Check – to include a review of policies, procedures, contracts, standard letters etc.

Bi-monthly HR medical services review to enable you to proactively plan and manage your team

Scheduled monthly call or email as a check-in on your people activity

Checking and drafting of letters and correspondence

Invitation to any topical webinars

Fact sheets and newsletters monthly

HR medical services updates before new legislation takes effect

Review/creation of handbooks, contracts and induction processes
We can offer a full review of your existing contracts and handbooks or alternatively provide you with an up-to-date contract and handbook. All our contracts are checked by our independent legal advisors for up-to-date advice and meet the Good Work Plan requirements. This also includes an induction slide deck bespoke to your organisation. Review of current contracts and handbooks:
  • Recommendations based on Good Work Plan
  • If required create new contracts and handbook
  • Prepare communication to employees
  • Design bespoke induction (PowerPoint)
Implementation of Breathe HR Software
Manage, develop, and retain talent with software that helps your organisation grow. We are a re-seller and operator of BreatheHR – the HR software your team will love; intuitive, straightforward and employee-friendly. The success of your organisation rests on managing people, not paperwork. BreatheHR is a cloud-based solution focusing on ease of use. If you purchase a retained package for one year, we will provide the BreatheHR software at no additional cost.
  • For small organisations, we always recommend implementing BreatheHR Software as this helps you to be self-sufficient and reduces your contact time with Centric HR
  • BreatheHR helps to remove the HR admin headache and is fully GDPR compliant too
  • The functionalities of BreatheHR include the automatisation of holiday bookings, management of sickness absence, performance management, expenses and the organisation of documents
  • Costs available on request
Other project-based HR healthcare and consultancy services include:

Recruitment Services

One off investigations & disciplinarians

Sickness absence management

Workforce efficiency & planning

Transformational change

Management & staff training

Case Studies

The challenge
Ensuring additional resources are value for money

An NHS client wanted Centric to review the hourly rates of the nursing bank staff.  Analysis showed that local market rates for bank staff were way above that of other local trusts and was driving locally employed nurses to act in such a way that was detrimental to the core workforce; hence Trust nursing costs were spiralling out of control.

The result
Monthly recurrent savings of £50k

New rates were benchmarked and reset to ensure that the Trust would still attract bank workers and be competitive with other local trusts, but would not affect the core workforce and would encourage local staff to work additional hours as opposed to bank work. This assisted with local loyalty and commitment and saved the Trust £50k per month.

The challenge
Error in rota cost a fortune!

Our NHS client had set up their long shifts rota for nurses incorrectly and had not realised.  They were paying for a break that should have been unpaid and not providing adequate rest times for staff who worked 12 hour shifts.  This was both unsafe for patients and exhausting for staff, and resulted in staff resources not being utilised efficiently.

The result
Safe practice and a recurrent saving!

Centric HR found this error within 2 weeks of analysing workforce information.  We were able to articulate to the Board the potential dangers of working in this way and illustrate potential savings of £600k recurrently per year.  Centric HR then wrote and implemented the change programme and realised even more recurrently savings of £720k per annum.  The Trust saved on bank and agency usage and effectively gained back 100s of shifts per year.  

The challenge
Shortage of staff

The NHS Trust were suffering with a national shortage of staff which meant there was a huge reliance on bank and agency staff at a huge cost. There were also a number of skills gaps identified, other members of staff were under utilised and there remained a poor career pathway for staff therefore it was difficult to attract and retain staff.

We were set a task of completing a workforce transformation strategy to resolve the issue whilst:

  • Offering no compromise on quality or safety.
  • To enhance cover, skill-mix enrichments  to improve the patient experience/care.
  • Optimise resources and work towards greater efficiencies.
  • Engage nursing staff and managers throughout the process.
  • Ensure clinical effectiveness and ensure working to top of licence.
  • Build robust workforce plans for the future.
  • Understand risk and ensure mitigated wherever possible.
The result
Workforce efficiencies

We delivered a successful workforce efficiencies plan that incorporated:

  • Optimised Resources that did not compromise on quality or safety
  • Moved to 2-shift system contributing significantly to CPIP
  • Explored and planned for skill short-falls within certain areas
  • Mitigated risk within retirement demographic over next 5 years
  • Ensured clinical workforce work to top of licence or band
  • Introduced support roles to assist high demand areas/improve patient experience
  • Proactively developed a 5-year plan for new roles such as TNAs and ACP roles.
  • Provided a true flexible working model that met the needs of the organisation

Our plan addressed all of the issues and provided the trust with some significant cost savings of £1.7million in the first year, whilst the potential savings over 5 years is on track to deliver savings of £8.3 million.

So why choose Centric HR?

Specialists in NHS employee matters and HR medical services

Bespoke services tailored to your needs whether ad hoc or fixed price packages to suit your budget

We work in partnership with specialist NHS Employment Solicitors

We will work to understand your practice and offer advice that will add value to your services

We take a solution-based approach based on case-by-case risk assessments

We are a reliable and dependable provider and the repeat business we have from our existing clients is testament to this.